Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed. As Service Manager - Transport & Depots, you'll lead a complex and highly visible portfolio that directly affects people's daily lives, from passenger transport and learner travel, to depots, harbours and parking services. It's a role that combines strategic influence, operational leadership and public service impact. Reporting to the Corporate Manager - Sustainability & Transport, you'll operate at the heart of a member-led local authority, working closely with elected members, senior colleagues, partners and contractors to deliver safe, compliant, resilient and value-for-money services in a demanding and evolving environment.
Responsibilities
- Leading diverse transport, depot and infrastructure services with significant budgets (over £6m) and complex risk profiles
- Providing confident leadership to large, multi-disciplinary and geographically dispersed teams, creating a high-performing and supportive culture
- Driving commercial performance, contract management and procurement, ensuring services remain resilient and financially sustainable
- Advising elected members and senior leaders, and presenting clear, evidence-based recommendations to Cabinet, Council and Scrutiny
- Leading service improvement and transformation, including managing the people, cultural and service impacts of change in response to legislative, financial and policy pressures
- Ensuring strong governance around health & safety, emergency planning, business continuity and public accountability
- Representing the Council locally, regionally and nationally, and contributing corporately beyond your service area
Highways and Environmental Services
- Highways Maintenance: Cyclic and Routine Maintenance; Emergency response; Highways inspection; Winter service
- Highways Development: Planning liaison; Road safety; Regional transport; Street lighting; Streetworks; Traffic management; CWIC/NMWTRA; Design supervision; Flood and coastal risk management; Highways improvement
- Local Environment Services: Waste Collections; Household waste sites; Grounds maintenance; Street cleaning
Key attributes for leading across strategy and delivery
- Enjoy balancing strategic leadership with operational realities
- Confident in leading through ambiguity, pressure and change
- Strong commercial judgement alongside public service values
- Comfortable working at the interface of politics, community expectations and professional advice
- Value collaboration, wellbeing and continuous improvement
- Experienced managing high-value contracts and suppliers, balancing cost, quality and risk
Essential requirements
- Senior management experience within a complex multi-service organisation
- A strong track record of leading people, managing budgets and improving performance
- Experience working within, or closely alongside, a public sector or local government environment
- Excellent communication and influencing skills
- Degree level qualification in a relevant subject or demonstrable equivalent experience
- At least three years' management experience in at least one relevant service area
- Strong understanding of customer care and public service valuesFlexibility to meet service needs, including occasional evening or weekend working
- Excellent written and spoken English
Welsh language
- Listening & speaking – Level 3
- Reading & writing – Level 2
Desirable
- Membership of a relevant professional body
- Experience of partnership-based service delivery
What we offer
- A challenging and rewarding senior management role with real community impact
- Hybrid working and flexible working arrangements
- Local Government Pension Scheme
- A supportive organisation committed to staff development and wellbeing
- The opportunity to shape and modernise key transport and depot services across Ceredigion
- Work-life balance
- Lifestyle savings scheme
- Generous employer pension scheme
- Cycle to work scheme
- Learning and development
Where you’ll work
We deliver efficient, sustainable and bilingual services to the people of Ceredigion, promoting well-being in our communities, pride in a healthy well-kept environment, and confidence in our local economy. Our key responsibilities include delivering efficient transport and environmental services.
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