Outpatients Assistant Administrator | East Kent Hospitals University NHS Foundation Trust

Job overview

The Patient Service Centre is a hard‑working team who are highly motivated and effective. As a large NHS Trust we operate Outpatient services at six sites, and we provide key services as part of the patient pathway. We work hard as a team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges, and recognise that both professional and pastoral care for our teams is a priority.

Benefits

• Car lease scheme
• On‑site childcare
• Generous annual leave in line with NHS terms and conditions
• High street and public transport discounts
• 24/7 staff support service
• On‑site Amazon lockers, fresh fruit and veg stalls

Main duties of the job

• Register GP referrals as they come in from the GP and other healthcare providers
• Book the initial Outpatient or Radiology appointment with the patient
• Speak to patients with a positive, friendly and helpful attitude to provide an excellent first point of contact
• Record accurate and timely data to support the delivery of National and Trust targets and appropriate remuneration of work undertaken in the Outpatient Department
• Answer calls in a timely manner whilst remaining professional and supportive, ensuring all patient queries are addressed (including cancelling or rescheduling appointments)
• Work across many IT systems to complete tasks

About the Trust

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’, empowering frontline staff to lead improvements day‑to‑day. We are looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Sponsorship

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.

Closing Date

This advert closes on Wednesday 6 May 2026.

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