Join Nationwide as a Customer Representative, supporting members across all channels and ensuring top‑quality service.
Responsibilities
- Handle transactions at the counter and educate customers on digital services.
- Respond to customer queries via phone, online chat, and in‑person.
- Assist in product application processing and digital sales.
About you
- Comfortable using digital tools and applications.
- Keenness to understand and address customers' needs.
- Demonstrated empathy and a customer‑first attitude.
Customer First Behaviours
- Feel what customers feel – empathise and place customers at the centre.
- Say it straight – honest and direct communication.
- Push for better – continuously improve and challenge the status quo.
- Get it done – prioritise impact, take accountability, and deliver outcomes.
Benefits
- Private medical insurance
- Competitive pension plan
- Annual performance related bonus
- Training and development opportunities
- Salary sacrifice scheme benefits
- Life assurance coverage
- Wellhub health and wellness options
- Paid volunteering days (up to 2 per year)
Job Info
- Job Identification 3122
- Apply Before 05/14/2026, 10:55 PM
- Locations 3-5 North Street, Chichester, West Sussex, PO19 1LB, GB Rumbolds Hill, Midhurst, GU29 9BY, GB
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