Customer Representative – Chichester

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Join Nationwide as a Customer Representative, supporting members across all channels and ensuring top‑quality service.

Responsibilities

• Handle transactions at the counter and educate customers on digital services.
• Respond to customer queries via phone, online chat, and in‑person.
• Assist in product application processing and digital sales.

About you

• Comfortable using digital tools and applications.
• Keenness to understand and address customers' needs.
• Demonstrated empathy and a customer‑first attitude.

Customer First Behaviours

• Feel what customers feel – empathise and place customers at the centre.
• Say it straight – honest and direct communication.
• Push for better – continuously improve and challenge the status quo.
• Get it done – prioritise impact, take accountability, and deliver outcomes.

Benefits

• Private medical insurance
• Competitive pension plan
• Annual performance related bonus
• Training and development opportunities
• Salary sacrifice scheme benefits
• Life assurance coverage
• Wellhub health and wellness options
• Paid volunteering days (up to 2 per year)

Job Info

• Job Identification 3122
• Apply Before 05/14/2026, 10:55 PM
• Locations 3-5 North Street, Chichester, West Sussex, PO19 1LB, GB Rumbolds Hill, Midhurst, GU29 9BY, GB

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