Job Overview
Job Type: Permanent Job Sector: Unspecified Region: Yorkshire Location: Wakefield Salary Description: Competitive Posted: 25/03/2026 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXHealthcareDistributionLimited-46555-674 Job Views: 1
The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm. Salary: £24,024.00 per annum.
Responsibilities
- Managing incoming case queries via a shared inbox and phoneline
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- General administration
Qualifications
- Prior inbound telephone experience
- Strong communication skills and confident telephone manner
- Detail oriented
- Prior complaint handling experience
Benefits
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- Medicash – a health cash program to assist with day‑to‑day healthcare costs, such as eyecare or prescriptions
- Trent Financial Wellbeing – a financial wellbeing application which allows for flexible control of your finances
- Access to High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
We reserve the right to close this vacancy early if sufficient applications are receivedINDPMS
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