Are you an experienced Service Advisor seeking a new challenge within a reputable automotive group in Preston?
Our client, a well-established family‑run dealership, is offering an exceptional opportunity for a Senior Service Advisor to join their dedicated aftersales team. This role is perfect for professionals with a proven track record in delivering outstanding customer service and overseeing service operations in a busy dealership environment.
As a Senior Service Advisor, you will act as a key point of contact for customers, ensuring their needs are met efficiently and professionally. You will be instrumental in promoting our client’s commitment to customer satisfaction and service excellence.
Benefits
- Competitive basic salary up to £30,000, with an achievable OTE of £37,000
- Generous annual leave package, increasing with length of service up to 25 days
- Working hours from 8:00 am to 5:30 pm, Monday to Friday, with one Saturday per month
- Company pension scheme
- Staff discounts on vehicles, services, and MOTs
- Ongoing professional development and training opportunities
- Recognition programmes including Employee of the Quarter awards
- Employee wellbeing initiatives such as flu vaccinations and eye care support
- Access to staff car lease schemes and exclusive discounts
Duties
- Serve as the first point of contact for service customers, managing appointments, queries, and expectations
- Deliver expert advice on vehicle repairs and maintenance options
- Keep customers informed throughout the service process to ensure high levels of satisfaction
- Coordinate with workshop teams to ensure timely and efficient job completion
- Process invoices and payments accurately and efficiently
- Promote additional services and products to enhance customer experience and increase sales
- Support junior team members and contribute to a positive team environment
Requirements
- Proven experience as a Service Advisor within the motor trade industry
- Excellent communication and interpersonal skills
- Strong customer‑focused approach with a professional attitude
- Good organisational skills and attention to detail
- Familiarity with dealership management systems is desirable
- Full UK driving licence preferred
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