Purpose
To generate profitable growth with existing and new customers, through maintaining and building upon customer relationships.
Key Responsibilities
To identify, anticipate and satisfy the needs of the customers. Generate new sales through outbound communications and improve and grow existing customer sales through identifying the needs of the customer and aligning to the Simon Safety core product offer. Administer the customer order process, from customer enquiry (quotation) through to the sales order process and to monitor your customer back orders. Ensure good customer service throughout the whole process. Obtain information on client’s needs, noticing regular trends or decline in product sales and provide technical knowledge of Simon Safety’s products and services. Support and utilise the skills of the Simon Safety external Business Development Managers (BDM’s) to grow our business and build and maintain customer relationships, in particular alliance and partner customers through regular outbound telephone calls and occasional customer site visits. Actively promote Simon Safety to maximise profitable growth.
Key Duties
- Ensure customers receive an exceptional customer service experience when dealing with Simon Safety.
- Work closely with the external BDM’s and the Sales Operations Manager to achieve as a minimum the agreed sales forecast, together with increased growth and exceed customer expectations.
- Process customer sales orders and enquiries through the ‘Orderwise ERP System’ and optimise the use of the CRM facility.
- Follow up and liaise with your customers on back orders / shortages.
- Make outbound calls to prospective and existing customers to develop business opportunities and promote Simon Safety products and services.
- Maintain weekly telephone communication with Alliance/Partner customers and liaise with the external BDM’s to ensure full CRM information is communicated, also where required carryout customer site visits to optimise relationships.
- Source leads and enquiries from internet and email campaigns and preparing sales pitches.
- Provide technical knowledge and support to customers, generating enquiries, preparing, submitting, and converting quotations into sales orders.
- Work closely with the Customer Site Services Controller to increase profitable sales and equipment servicing business.
- Work on own initiative with enthusiasm and motivation, to continually seek to improve customer sales, achieve monthly sales forecast and gross profit targets.
- Provide efficient and timely response to all requests and tasks.
- Ensure the company Health and Safety regulations are adhered to.
- Be aware of competitor activity, industrial trends and assist in the preparation of sales and marketing campaigns.
- Provide assistance, serving customer in the retail counter.
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