Job title: Showroom Customer Advisor
Location: Dunstable, LU5 4GT
Contract: Permanent
Hours: Full-time
Working hours: Monday to Friday, 8:30 am – 5:30 pm
About GGM Gastro
Who doesn’t enjoy great food and drinks in restaurants, cafés, and bars? But have you ever wondered where professional kitchens get their equipment from? That’s where we come in – GGM Gastro. As Europe’s market leader in commercial catering equipment, we have been supporting restaurateurs for over 20 years with high-quality professional solutions. With 30 locations and more than 1,250 employees, our growth journey continues. Join the GGM family and grow with us.
Your responsibilities
- Build and maintain strong customer relationships by providing professional advice before, during, and after the purchase.
- Actively sell our products and accessories across a wide range of product categories.
- Present our solutions with enthusiasm and inspire customers with new ideas.
- Proactively approach customers and handle enquiries in person and by phone.
- Manage telephone enquiries and process customer cases from initial contact through to resolution.
- Liaise with internal departments to resolve customer requests efficiently.
- Document enquiries, cases, and solutions accurately in the system.
- Support the presentation and maintenance of the showroom and point of sale.
- Help create a welcoming, professional shopping environment.
Your profile / Skills
- Previous kitchen or catering experience.
- Good computer skills.
- Enjoy working directly with customers, both face-to-face and over the phone.
- Hands‑on, proactive, and well‑organised approach to work.
- Passion for consulting and selling commercial kitchen equipment.
- Professional and well‑groomed appearance.
- Motivated, open‑minded, and a strong team player.
- Good technical understanding and confident communication skills.
Languages
What we offer
- Independent work within your area of responsibility.
- Competitive salary depending on experience.
- Flat hierarchies and a friendly, informal working environment.
- Modern, ergonomic workstations with up-to-date technical equipment.
- Internal and external training and development opportunities.
We are an equal opportunities employer.
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