Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state‑of‑the‑art facilities, including world‑class polo grounds overlooked by a 41‑bedroom luxurious hotel with further development to 129 bedrooms, we are striving to provide an unparalleled experience for our guests.
Role Responsibilities
We are seeking a dynamic and experienced professional to join the team as Operations Manager in the opening of Dallas Burston Polo Club. As the Operations Manager, you will play a crucial role in supporting the overall operational excellence of our hotel. Working closely with the General Manager, you will be responsible for ensuring the seamless day‑to‑day operations, maintaining high‑quality service standards, and contributing to the overall success of the hotel.
Operational Management
- Assist in the day‑to‑day operations of the hotel, including front office, housekeeping, and food and beverage services.
- Oversee the efficient functioning of various departments to ensure exceptional guest experiences.
Team Leadership
- Supervise and motivate staff, fostering a positive and collaborative work environment.
- Provide guidance and training to team members to enhance their skills and ensure adherence to service standards.
Guest Relations
- Interact with guests to ensure satisfaction and address any concerns promptly.
- Implement strategies to enhance guest experience and loyalty.
Financial Management
- Contribute to budget planning and monitor financial performance against set targets.
- Implement cost‑control measures while maintaining service quality.
Quality Assurance
- Enforce quality standards in service delivery and uphold the hotel’s reputation for excellence.
- Implement and oversee quality assurance programs to continuously improve operations.
Collaboration
- Work closely with department heads to coordinate activities and achieve operational goals.
- Collaborate with the General Manager in implementing strategic initiatives.
Health and Safety Compliance
- Ensure compliance with health and safety regulations to maintain a safe environment for guests and staff.
- Implement and oversee emergency procedures.
Key Requirements
- Proven experience in an Operations Manager or Assistant Manager role.
- Strong leadership and interpersonal skills.
- Excellent communication and organisational abilities.
- Knowledge of hospitality industry trends and best practices.
- Ability to work in a fast‑paced and dynamic environment.
Benefits
- Competitive salary
- Excellent on‑going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On‑going incentives and rewards
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