Title: Service Supervisor
Location: BaxterStorey
Salary: up to £35000
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week's enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Responsibilities
- Supervision and Training – train and supervise a catering team, including a barista, chef and kitchen porter. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control – monitor food quality, presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues promptly to ensure customer satisfaction.
- Logistics Management – coordinate delivery, setup and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed.
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle inquiries, requests and special dietary requirements professionally. Solicit feedback to continuously improve catering services.
Qualifications
- Previous experience commensurate with role
- Passion for food and customer service
- Enjoyment of supervising, training and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities and high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution‑oriented perspective
- Alignment with the BaxterStorey core values
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees, encouraging applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims to have a truly representative workforce where each employee feels respected and is able to give their best.
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