G3 Administrator, Operations – Set up and Maintenance
Qualifications Scotland
£14.48 per hour
Dalkeith | Full-time, On-site | Multiple Shift Options
Venesky Brown Recruitment is delighted to be working in partnership with the Qualifications Scotland to recruit over 200 temporary staff including multiple Administrators with start dates ASAP and running through to June / July 2026.
These roles are based full time at the Qualifications Scotland Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided.
Shift Patterns Available –
- Monday to Friday - 13.00-21.00
- Saturday - Wednesday - 09.00-17.00
- Thursday - Monday - 09.00-17.00
- Monday - Friday 08.30-16.30
The Role
As an Administrator, you’ll provide high level, quality customer service and administrative support to enable the delivery of Qualification Scotland products and services.
This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.
What You’ll Be Doing
- Provide administrative support to ensure activities are carried out accurately and according to plan and to ensure compliance with documented processes.
- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate.
- Carry out filing of information to ensure it is stored accurately following relevant policies and procedures.
- Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following Qualification Scotland guidelines while maintaining key stakeholder relationships.
- Carry out numerical calculations.
- Communicate with internal customers via email.
- Deal with inbound calls and emails efficiently while delivering an excellent customer experience.
- Maintain a tidy work area and comply with all Health and Safety regulations.
The Impact You’ll Make
- You’ll be the reassuring and professional voice customers rely on for support.
- Your accuracy and attention to detail will help ensure smooth and effective operations.
- Your teamwork and communication skills will contribute to a positive, high-performing environment.
- Your commitment to service standards will directly influence customer satisfaction.
What We’re Looking For
- Good working knowledge of Microsoft Office.
- Good communication, interpersonal and organisational skills.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good attention to detail.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Good written communication skills.
Training & Support
- Full induction to support your success from day one
- Training on bespoke systems and software
- Ongoing learning and development throughout your assignment
What’s On Offer
- Competitive hourly rate of £14.48 per hour
- On-site parking
- Good public transport links
- On-site café and staff canteen
- Local amenities
- A supportive team environment with comprehensive training
Interested?
If you’d like to find out more or apply, please contact Murray Thomson at Murray@venesky-brown.co.uk
Apply early – roles will be filled quickly.
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