Senior Operations and Planning Manager (SEO), Planning and Operational Support (POpS) Team, Judicial College, Judicial Office
Overview
The purpose of the role is to provide strong operational leadership of the judicial training programme, focusing on one of the Tribunals and Coroners, Courts or Magistrates training programmes. You will lead a team of about 25 across different locations to ensure training events are planned, organised and delivered to a high standard.
You will work with the POpS senior management team to support the planning and delivery of current and future training programmes each year and to create a flexible, high‑performing and resilient POpS team.
The role will be the key driver of leadership standards, culture, communication and structure within your team – planning strategically to ensure resources and workload are managed effectively.
You will work closely at a strategic level with judicial training teams, Directors of Training, other teams in Judicial College and the wider justice system.
The Judicial Office (JO) reports to the Lady Chief Justice and supports the judiciary in upholding the rule of law. It works closely with HM Courts & Tribunals Service, the Ministry of Justice and other government bodies.
Hybrid Working Requirement
This position is eligible for hybrid working (minimum 60% time at base location, subject to business requirements).
Overview of Team
The Judicial College provides training courses and guidance for 24,000 judicial office holders. The Planning and Operational Support (POpS) Team is the delivery engine, supporting around 1900 judicial training events across the UK a year. It is based in Loughborough, London and Leeds and uses flexible and remote working.
Key Responsibilities
- Lead and provide strategic direction to your team to organise all events within the relevant judicial training programme.
- Ensure effective leadership and management of circa 25 staff to support high performance, empowerment, clear expectations, staff wellbeing, effective communication, learning and development, performance management, reward and recognition.
- Drive standards in considerate management of key HR processes such as absence management, conduct and discipline.
- Be an active member of the senior management team, working collaboratively on leadership, flexibility, resilience and culture of POpS and as a key partner for other parts of the Judicial College.
- Lead on cross‑POpS initiatives and improvement and be a key contributor to operational delivery plans and actions.
- Through strategic operational planning, ensure the team has appropriate staffing and financial resources to deliver required training.
- Ensure compliance with responsibilities for course organising and deliver a high and consistent standard of service to delegates, the judicial training teams and other stakeholders.
- Contribute to monitoring and management of the judicial training budget by overseeing reporting required to support accurate forecasting of spend, reporting on risks and pressures and ensuring value for money.
- Serve as a critical partner, working closely and collaboratively with the Planning team in forward planning the training programme, understanding the judicial recruitment landscape and responding to new training needs.
- Develop and facilitate continuous improvement to assist POpS to be a high‑performing customer service delivery unit.
- Maintain key and effective relationships with senior judiciary including Course Directors, judicial training teams, Directors of Training, College Board and judicial training committees on operational matters and training plans, ensuring the highest standard of customer service and continuous improvement.
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