Position: Store Supervisor (30 hours per week)
Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD
Availability: May 2026
Job Purpose
- The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.
- The Store Supervisor includes but is not limited to the following major accountabilities:
Store Performance and Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
Customer service
- Applies the 4 mandatory selling standards with each and every customer.
- Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
- Uses up-to-date technical product knowledge to generate sales.
- Actively builds customer loyalty encourages personal trade.
- Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
- Exceeds the company target Mystery Shopping results (75%).
- Reflects the values of the brand and demonstrates passion for the brand.
Human Resources Management
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in developing team spirit.
Stock management
- Assists in managing stock.
- Ensures correct pricing of products displayed on the shop floor.
- Minimizes losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
- (FP: Adherence and upkeep of set store profile, FPS: input with RM about stock profile)
Operations
- Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
- Completes and maintains all required paperwork meeting the required deadlines.
- Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
- Performs all reasonably relevant duties that are requested by the Store Manager.
- If applicable, observes specific local requirements relating to the trading environment.
- Actively participates and attends appropriate training as and when required.
Merchandising, Marketing & Promotions
- Maintains store and window presentation and visual merchandising in accordance with defined standards.
- Has awareness of current promotions.
Communication
- Communicates in a clear, polite, courteous and understandable manner and listens to others.
- Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
- Complies with personnel dress code and grooming in line with company policy.
- Acts as an Ambassador of the Company and of the Company’s Brands
Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy
Appearance
- Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
Reporting line
The Store Supervisor is reporting to the Store Manager/the Assistant Store Manager
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