Customer Service Manager

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.

This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.

What you'll be doing

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we're looking for

• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Benefits

• Discount in B&M stores
• Colleague portal offering discounts for numerous retailers
• Hospitality and other perks
• Details available at https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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