Business Operations Analyst

Closing Date for applications - 12pm 13th May

Business Operations Analyst | Hybrid – Manchester or London

Your contribution to transforming energy and shaping thefuture

The Business Operations Analyst plays a pivotal role at the heart of the Business Operations Team, enabling the organisation to run effectively, make informed decisions, and deliver strategic priorities with confidence. Acting as the engine behind planning, reporting, governance and continuous improvement, the role brings clarity to complexity and ensures a robust single plan across stakeholders.

Beyond core operational oversight, the role contributes to how the Design–Build–Run enterprise connects, communicates and engages – supporting internal communications, enabling events, and getting involved in activity that strengthens employee engagement and alignment. This is an opportunity to have genuine organisational impact, not only driving how the business operates but also how it feels to work here, within a dynamic, regulated, technology‑driven environment that values accountability, integrity and making a difference.

How you will contribute to transforming the smart energy network and shaping the future

In this role, you will:

• Consolidate data from multiple sources to create clear, accurate reporting and insight.
• Help establish and maintain a single plan across DBR activity, including plans, trackers and performance reporting.
• Support governance, planning and performance activities through analysis, coordination and insight (without owning accountability).
• Work closely with the Business Operations team and wider stakeholders to understand priorities, gather information and support delivery.
• Identify practical opportunities for continuous improvement, helping simplify processes and improve transparency.

You may also have opportunities to support wider DBR engagement activity, such as helping track delivery milestones or contribute to business‑wide communications and storytelling.

What you need to bring

We’re open to candidates from a range of backgrounds. What matters most is capability, mindset and potential. You’ll bring:

• Experience working with data, reports, trackers or performance information in a structured environment.
• Strong organisational skills with attention to detail and an ability to bring order to complex information.
• Confidence working with stakeholders and using judgement to follow up, influence or escalation appropriately.
• Comfort operating within governance or regulated frameworks without becoming frustrated by process.
• A proactive, curious mindset and a desire to understand how an organisation works end‑to‑end.

Experience with tools such as Excel or Power BI is an advantage, but not essential – we value willingness to learn and develop.

Benefits

Our benefits include:

• Hybrid working (typically 8 days per month onsite for most roles).
• Competitive salaries with regular benchmarking.
• Bonus schemes linked to individual and company performance.
• Pension, generous holiday allowance and private healthcare.
• A wide range of flexible benefits you can tailor to your needs.

About Smart DCC

We’re powering Britain’s smarter, greener future. Today. Tomorrow. Together.

Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the UK’s Net Zero mission. We continually develop Smart DCC to fulfil our responsibilities to consumers and to achieve more alongside our customers, partners and colleagues.

Together, we embrace change, support one another and work collaboratively across our organisation and industry to tackle complex challenges.

A career at Smart DCC means being part of something bigger – a dynamic, purpose‑driven organisation where you can thrive today, develop for tomorrow, and achieve together.

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