Energy Operations Manager

Title: Energy Operations Manager

Contract Type: Permanent, Full Time, 35 hours per week

Salary: £40,649 - £44,825 per annum (London weighted) or £36,073 - £40,014 per annum (regional), dependant on experience

Grade: 8

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker – 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 15th May 2026

Interview Dates: W/C 26th May

Responsibilities

Reporting to the Senior Energy Operations Manager, the Energy Operations Manager is critical to ensuring safe, reliable and customer‑focused delivery of heating services to residents connected to our communal heating schemes. The role provides end‑to‑end oversight of service delivery, including managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards.

The postholder leads all site‑related matters, acting as the central coordinating function between contractors and stakeholders. Close liaison with Neighbourhood teams, the call centre, wider customer services teams, the social media team, communications and press functions ensures consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries and resident meetings. The position requires maintaining full visibility of operational and capital activity, identifying and mitigating risks at the earliest opportunity, and ensuring service continuity and regulatory compliance.

Qualifications & Experience

• Excellent influencing skills with a strong focus on delivering excellent customer service
• Experience managing contractors and stakeholders in high‑pressure or politically sensitive environments
• Highly organised with excellent communication skills
• Experience managing multiple ongoing work streams
• Knowledge of communal and district heating systems, ideally with relevant experience
• Experience and understanding of procurement of works and services
• Good commercial acumen and financial awareness

Requirement to participate in an on‑call rota covering out of hours, including weekends.

Benefits

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave (rising to 31 days with length of service) plus bank holidays
• Westfield Health Cash Plan
• Non‑contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme

Equality, Diversity & Inclusion

L&Q operates under core values and behavioural framework, committed to a diverse and inclusive workforce. We are a Stonewall Diversity Champion, a Disability Confident employer, and are recognised for our commitment to ending mental health discrimination.

If you require any reasonable adjustments during the process, please email lqcareers@lqgroup.org.uk

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