Pinnacle Group is looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. The role involves managing site mailboxes, responding to housing management enquiries, delegating complex issues to Property Managers, allocating cases and repairs through the client portal, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.
This role is remote with working hours of 9am – 5.30pm, Monday to Friday.
Key Responsibilities
- Lead and manage the administration of the client’s customer portal and site mailboxes, responding to housing management queries, allocating cases to Property Managers and the Income Team, and ensuring high quality responses and fully updated systems.
- Manage incoming repair cases logged on the system, reviewing and raising repairs for rented properties with Property Managers.
- Provide data for client KPI reports and other reports as stipulated in the contract or requested by client.
- Send complaint acknowledgements and assign them to Property Managers.
- Communicate clearly and effectively with residents, managing the digital customer contact.
Key Requirements
- Excellent administrative skills.
- Ability to meet deadlines with strong organisational skills.
- Experience in Affordable Housing (transferable skills from other sectors considered).
- Microsoft Office proficiency.
Benefits
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve, including ex-armed forces personnel and their families.
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