This role is for 38 hours per week, 7am - 4pm, 5 out of 7 day and includes weekend work
Overview
This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\'s management team, assuming the role of Duty Manager at points throughout the week.
This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.
Responsibilities
- Ensuring that the team comply with legal standards and company procedures at all times.
- Ensuring that your team are fully trained in cash handling to minimise losses
- Controlling debt and recover overdue or failed payments from customers
- Maintaining accurate and timely payroll records.
- Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
- Liaising with other department Supervisors to monitor orders for delivery
- Managing a team of customer focused individuals throughout reception and checkout area
Qualifications
To be successful in this role your skills and experience will include:
- Passionate about providing exceptional customer service
- Flexible, adaptable and enjoys working with, as well as managing a team
- An excellent communicator and have some experience in supervising or managing a team.
- Practical experience in the retail trade
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