Customer Experience Advisor
Warrington, WA3
Customer‑Focused Service Environment
Pay Rate: £12.71 per hour
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well‑established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem‑solving and relationship building within a fast‑paced, service‑led environment.
Why Apply?
- Full‑time temporary role
- Monday–Friday working pattern
- 40 hours per week
- Supportive team environment
- Opportunity to develop customer service and commercial skills
- Long‑term career potential within a growing business
About the Role
- Respond professionally and efficiently to all inbound customer enquiries
- Ensure 100% customer satisfaction relating to rates, service and invoice queries
- Handle service failures in line with company performance standards
- Provide professional and timely responses to lift enquiries, minimising service failures where possible
- Communicate via multiple channels including phone calls, live chat, text messages, Salesforce cases and e‑mail, following escalation procedures
- Gather and compile information to ensure queries are handled efficiently between departments
- Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
- Conduct customer reviews and gather feedback to ensure service satisfaction
- Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
- Build strong relationships with both internal and external customers
- Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
- Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre‑qualification questionnaires
- Upsell and cross‑sell products and services to support business growth
What We’re Looking For
- Previous customer service experience
- Confident communicator across multiple platforms
- Highly organised with strong attention to detail
- Professional, customer‑focused and proactive
- Ability to build positive working relationships
Working Hours
Monday – Friday
8:00am start
Total: 40 hours per week
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