Correspondence Manager (Agency Temp)
Salary: £46,066Location: ManchesterStart Date: As soon as possibleClosing Date: (Insert closing date)
About the Role
We are seeking a highly organised and confident Correspondence Manager to join our Communications Team on a temporary agency basis. This is a pivotal role at the heart of our organisation’s public-facing activity, managing incoming correspondence from a wide range of stakeholders including MPs, senior civil servants, CEOs and members of the public.
As part of the correspondence function, you will play a leading role in ensuring high-quality, timely and accurate responses, helping to uphold the organisation’s reputation and commitment to clear, accessible communication.
Key Responsibilities
You will:
- Monitor the correspondence inbox daily, ensuring all enquiries are logged, tracked and allocated appropriately
- Deliver prompt, accurate and high-quality responses to all correspondence
- Draft letters and emails on a wide range of complex issues, tailoring tone and content for different audiences
- Coordinate input from colleagues to produce clear, consistent responses
- Provide expert advice and guidance to teams on handling correspondence effectively
- Identify and elevate sensitive or high-risk issues that could impact organisational reputation
- Stay informed on current affairs, particularly equality and human rights topics relevant to the organisation
- Support the Head of Corporate Communications in the day-to-day management of the correspondence function
- Represent the correspondence team in internal meetings
About You
We are looking for someone who can bring:
- Proven experience writing for a variety of audiences on complex issues
- Strong ability to translate detailed or technical information into clear, plain English
- Experience of line management and supporting team delivery
- Confidence working in a fast-paced environment with competing priorities
- Experience managing or overseeing day-to-day team operations
- Excellent interpersonal skills, including handling sensitive or challenging enquiries
- Strong organisational skills and the ability to work independently with minimal supervision
- The ability to quickly build knowledge of the organisation and use it to respond effectively to queries
- A collaborative approach, with the ability to build strong relationships across all levels
Why Join Us?
This is an excellent opportunity to take on a high-impact role within a respected organisation, contributing directly to how we engage with stakeholders and the public.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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