At Nationwide, a Customer Representative role is responsible for supporting customers with our services across all channels, including transactions at the till, handling inbound calls, and supporting product applications through digital sales. The role provides first‑class service in person, by phone, and online. If you are new, you will receive training.
This role is a permanent full‑time position, 35 hours per week, Monday to Saturday. You should be able to commute within 45 minutes of the Coventry branch. The role requires a commitment to training during the first three weeks, with no holiday taken.
Responsibilities
- Handle in‑branch cash and teller transactions.
- Handle inbound calls and online customer queries.
- Support product applications through digital channels.
- Educate customers on digital banking services.
- Provide customer service across multiple channels (in person, phone, online).
Qualifications
- Experience or a strong interest in customer service.
- Comfortable using digital tools and applications.
- Ability to adapt communication style to diverse customers.
- Desire to make a difference for customers.
- Excellent empathy and customer‑first mindset.
Benefits
- Private medical insurance.
- Competitive pension scheme.
- Annual performance‑related bonus.
- Training and development opportunities.
- Salary‑sacrifice scheme benefits.
- Life assurance.
- Wellhub health and wellness access.
- Up to two days of paid volunteering per year.
Job Information
- Job Identification: 3190
- Apply before: 05/13/2026, 10:55 PM
- Location: 28 Broadgate, Coventry, West Midlands, CV1 1FQ, GB
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