Operations Analyst in London

About Gatehouse Bank

Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment.

We’re proud to combine strong values with a modern, customer-first approach.

The Role

In this role, you will take ownership of all documentation, administration, and reconciliation activities, ensuring the accurate daily review, identification, and posting of customer payments across Buy-to-Let and Home Purchase Plan portfolios.

You will form part of the centralised Payment Control team, supporting the processing of payments generated through Treasury, Real Estate, Commercial Finance, and BTL/HPP transactions, playing a key role in maintaining accuracy and efficiency across the function.

What you’ll be doing

• Conduct daily reconciliations for core Banking accounts, review transactions and identify fees types and various transaction types and pass entries in the general ledger core banking system.
• Identify payment classifications and update customer records in the customer servicing system.
• Identify between contractual repayments early prepayments and reflect accordingly in the customer services system, liaising with the Customer Services team as required, and ensure correct postings in the banking general ledger system.
• Process ad-hoc queries and payment refunds as requested, including complaint payments and refund of payments. Update customer service system customer records if required.

What we’re looking for

• Experience within a Customer Service/Back-office environment within financial services or banking.
• An understanding of transaction lifecycle management and know the principals of “four eyes” control.
• A keenness to work cross functionally and comfortable dealing with employees at all levels and be able to build cross divisional relationships.

Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

What you’ll get in return

We offer a competitive and well-rounded benefits package, including:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, , age, , reassignment, or belief, marital status, or and maternity.

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