Desktop Support Analyst
Rate: 200 (A day)
Location: London (Liverpool Street)
Duration: 3 Months (Initially)
IR35: Outside
Key Responsibilities
- Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner
- Provide end‑user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting sessions and application issues via Citrix Director
- Manage end‑user onboarding and off‑boarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID
- Maintain and manage hardware inventory, printers, and AV equipment across the London office
- Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning
- Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required
- Support video conferencing and collaboration tools, including Zoom and other AV systems
- Log, track, and resolve tickets using the organization’s Jira ticketing system
- Communicate software and security best practices to end users at varying levels of technical ability
- Adhere to business continuity protocols and change control processes when implementing changes to the environment
- Liaise with third‑party hardware and software vendors as needed to resolve escalated issues
Required Qualifications
- 3+ years of hands‑on desktop support experience in a Microsoft 365 and virtualized environment
- Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI)
- Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications
- Experience with Active Directory and/or Microsoft Entra ID for user and device management
- Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN
- Confident communicator with the ability to support users of all technical backgrounds
- Strong problem‑solving skills with a methodical and customer‑focused approach
- Understanding of Jira processes, including incident management and change control
Preferred Qualifications
- Experience with Zoom administration and enterprise video conferencing systems
- Familiarity with macOS support in a mixed‑OS environment
- Experience using Citrix Director for session monitoring and troubleshooting
- Knowledge of Bloomberg terminal support and administration
- Previous experience in financial services or professional services environments
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