Customer Advisor

Customer Advisor

Location: Northampton

Hours: 41.5 hrs/week (Mon 9-6, Tue 8-5, Wed 9-5, Thu 9-6, Fri 8-5)

Salary: £27,428

Are you passionate about providing excellent customer service and making every interaction count?We're looking for a Customer Advisors to join our friendly and dynamic team.

About the Role

As a Customer Advisor, you'll be the first point of contact for our customers, providing a professional and responsive service via phone and other communication channels. You'll handle a wide range of enquiries, helping resolve issues where possible or referring them efficiently to the right team member. Your goal is simple: deliver a seamless and outstanding customer experience every time.

Key Responsibilities

• Handle inbound customer calls and enquiries professionally and efficiently
• Build rapport with customers and identify their needs
• Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
• Follow up on abandoned calls promptly
• Assist with general dealership admin, including job cards and marketing mail-outs
• Promote a positive and collaborative team environment

What We're Looking For

• A polite, professional, and helpful approach
• Excellent communication skills and a warm telephone manner
• Self-motivated and able to work independently or within a team
• Previous customer service and administration experience essential
• Proficient in Microsoft Outlook, Word, and Excel
• A smart, professional appearance
• Willingness to be flexible with hours for holiday or sickness cover

Why Join Us?

You’ll be joining a supportive and engaging team, where your contribution matters and your development is encouraged. If you’re ready to take your customer service career to the next level, we want to hear from you.

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