Overview
We are seeking an experienced and dynamic Business Support Officer to join our Community Wellbeing Business Support team at Herefordshire Council. This is a fantastic opportunity for a customer focused and highly organised individual.
Responsibilities
As a Business Support Officer, you will provide excellent customer service to staff and members of the public. You will support with a wide range of administrative duties for teams across the Community Wellbeing Directorate. Typical day may include triaging and directing incoming calls, distributing confidential documentation, monitoring shared mailboxes, accurate minute taking, attending and coordinating budget approval and case collaboration meetings, and general administrative duties.
Commitment to Diversity and Safeguarding
- Disability Confident – applicants indicating a disability are supported.
- Armed Forces Covenant – applicants indicating an Armed Forces Veteran or Reservist.
- Herefordshire care leaver – applicants indicating they are a Herefordshire care leaver.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
Qualifications
- Customer-focused with excellent communication and customer service skills
- Resilient and empathic, able to engage sensitively with emotionally challenging or distressing subject matter
- Highly organised, able to manage multiple tasks and meet deadlines
- Comfortable working in a fast-paced environment
- Skilled in using a variety of IT systems and tools
- Accurate and detail-oriented, especially when recording data in Excel
- Highly numerate with confidence navigating financial figures and data
Salary and Benefits
Salary range: £25,989 - £28,142. The role includes:
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. Additional 10 days per annum can be purchased during the request period
- Flexible working including potential for job-sharing, part-time hours, and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Access to a range of retail, leisure, holiday and health benefits, including savings, cashback and discounts
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