Are you the calm, solutions‑focused person everyone turns to when something needs sorting?
We’re looking for a Helpdesk Advisor to join a friendly, long‑established business at their Knutsford head office. As part of a supportive Helpdesk team, you’ll be the first point of contact for colleagues across the UK – providing guidance on internal systems, business processes and day‑to‑day queries. This is a people‑first role where patience, empathy and attention to detail really count.
Responsibilities
- Providing first‑line support to branches and internal teams across the UK
- Handling a wide variety of queries – from system access to process guidance
- Logging and tracking queries through to full resolution
- Communicating clearly and calmly with staff at all levels
- Learning and supporting the company’s bespoke internal systems
Qualifications
- Excellent communication and customer service skills
- Confident, calm, and professional when dealing with queries
- Strong attention to detail and a can‑do attitude
- Able to take ownership and follow issues through to completion
- Keen to learn new systems and processes
- Previous experience as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or any role supporting and problem‑solving for others
Benefits
- £26,000 per annum
- Full‑time, 35 h per week; 8:00‑16:00 / 9:00‑17:00 shifts
- 25 days holidays (+ bank holidays)
- Free on‑site lunch served daily in the staff canteen
- Free parking
- Pension scheme
- Profit bonus
- Summer BBQ, Christmas party, and long‑service rewards
- Genuine career stability in a supportive, family‑feel environment
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