Customer Support Advisor in Northwich)

Are you the calm, solutions‑focused person everyone turns to when something needs sorting?

We’re looking for a Helpdesk Advisor to join a friendly, long‑established business at their Knutsford head office. As part of a supportive Helpdesk team, you’ll be the first point of contact for colleagues across the UK – providing guidance on internal systems, business processes and day‑to‑day queries. This is a people‑first role where patience, empathy and attention to detail really count.

Responsibilities

• Providing first‑line support to branches and internal teams across the UK
• Handling a wide variety of queries – from system access to process guidance
• Logging and tracking queries through to full resolution
• Communicating clearly and calmly with staff at all levels
• Learning and supporting the company’s bespoke internal systems

Qualifications

• Excellent communication and customer service skills
• Confident, calm, and professional when dealing with queries
• Strong attention to detail and a can‑do attitude
• Able to take ownership and follow issues through to completion
• Keen to learn new systems and processes
• Previous experience as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or any role supporting and problem‑solving for others

Benefits

• £26,000 per annum
• Full‑time, 35 h per week; 8:00‑16:00 / 9:00‑17:00 shifts
• 25 days holidays (+ bank holidays)
• Free on‑site lunch served daily in the staff canteen
• Free parking
• Pension scheme
• Profit bonus
• Summer BBQ, Christmas party, and long‑service rewards
• Genuine career stability in a supportive, family‑feel environment

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