Salary: GBP25,000 - GBP30,000 per annum
Location – Derby (Hybrid)
Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering exceptional client experiences.
The Role
As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop.
What You’ll Be Doing
- Scheduling and coordinating project meetings, capturing and distributing accurate minutes to all stakeholders
- Monitoring project milestones and proactively flagging risks or potential delays before they become problems
- Acting as the primary point of contact for clients, providing regular, transparent updates on project status
- Managing client expectations with confidence and professionalism
- Supporting the allocation and tracking of resources across projects, including internal IT staff and third-party vendors
- Liaising with internal teams including technical support and infrastructure to ensure timely service delivery
- Building and maintaining strong vendor relationships to support smooth coordination with external partners
- Continuously identifying opportunities to improve project management processes, driving greater efficiency and client satisfaction
What We’re Looking For
- Strong organisational and time management skills
- Excellent written and verbal communication abilities
- Experience in a project coordination or client-facing role
- Confidence working cross-functionally across teams and with external stakeholders
- A proactive mindset with a keen eye for process improvement
- Experience with IT services would be an advantage
Why Join Us?
You’ll be joining a collaborative team that values clear communication, continuous improvement, and delivering real results from their clients. If you're ready to make an impact and grow your career in IT project management, we'd love to hear from you.
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