Operations Support Manager

Overview

We’re Hiring: Operations Support Manager!

Location: Filton, Bristol, BS34
Pay: £39,284.91 per annum
Hours: 42 hours per week (Monday - Friday)

From day one, you’ll gain access to outstanding Learning and Development opportunities, mentorship, and a range of benefits from brand discounts to giving back schemes, all accessible in our employee benefits app, STRIVE. Grade: Site Based. Explore your purpose. To See a Different World!

As an Operations Support Manager at Securitas, you’ll help elevate service delivery, protect people, and build lasting trust where it matters most. This role sits at the heart of a prestigious aerospace and defence contract, where leadership, accountability, and operational excellence are essential daily. You’ll oversee site security operations, support investigations and disciplinaries, and act as a first point of contact for employee queries. Working closely with operational management teams and our client, you’ll help maintain exceptional service standards in a safety-critical environment.

By managing SLAs and KPIs, you’ll drive performance, support operational teams, and ensure contractual commitments are consistently met. This opportunity is about more than a job — it’s a chance to be recognised, valued, and empowered to progress in a career where safety, professionalism, and purpose come together.

From day one, you’ll be supported to thrive. You can earn a £3,300 training bonus yearly, paid in monthly increments as you complete comprehensive onsite training, setting you up for long-term success.

If you’re ready to make a visible impact in a high-profile environment where your contribution truly matters, this is your moment to build a career with Securitas.

Benefits of this site include on-site parking, dedicated on-site training team, and apprentices on site demonstrating commitment to development and progression.

Job Description

What you'll be doing:

• Be the first point of contact for operational employee queries.
• Assist in updating and maintaining customer information as required.
• Ensure rostering is accurate to minimise pay queries, avoid dropped shifts, and enable timely production and dispatch of accurate invoices.
• Maintain staff HR records and personnel files for the contract as required.
• Take detailed notes on issues including investigations, disciplinaries, capability and performance, ensuring policies and procedures are followed.
• Assist in managing direct and indirect costs to meet the requirements for effective operation of the contract (recruitment, training, expenses, etc.).
• Ensure accuracy of operational data, regularly review progress, highlight risks of significant variances, and take action as needed.
• Support the contract with preparation of audit and compliance reporting.
• Assist in recruitment and succession planning to ensure capability to deliver high levels of service and contingency.
• Ensure staff and officers comply with Securitas policies, procedures, and relevant legal and regulatory requirements, with appropriate levels of control.
• Actively participate in and support the development of the contract through involvement in Securitas strategy, company and area initiatives and projects.
• Carry out reasonable requests from the contract, client and senior management, including support during emergency and unusual situations.

Note: The responsibilities listed provide a good sense of the role but are not exhaustive. If you meet the minimum requirements and believe you’ve got what it takes, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Right to work in the UK with a 5-year checkable history.
• SIA Licence: Valid Security Industry Authority licence
• Driving Licence: Full valid UK manual driving licence (site subject to road laws).
• Proactive & Detail-Oriented: Self-motivated with a keen eye for detail.
• Excellent organisational, customer service and communication skills
• Good standard of IT skills including Microsoft Word, Excel, Outlook
• Ability to work under pressure and on own initiative.
• Experience in using rostering systems (e.g., Timegate).
• Previous experience within the Security Industry

Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance.

Additional Information

Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect: Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you — just email us if you need help.

Diversity & Inclusion – Be Yourself: We are an inclusive employer, proud of our Level 2 Disability Confident status (we will try to guarantee interviews for eligible candidates if you meet role minimum requirements and disclose a disability to our Talent Team). We support equality through Employee Networks, Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits:

• STRIVE – Securitas Perks with discounts on retailers, services and everyday spending
• Dental Plans
• HSF Health Plan
• Cycle to Work
• Specsavers
• WeCare – Online GP and mental health support
• Toothfairy – Online dental guidance
• Pension Plan
• Payroll ISA
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit

Take the Next Step: Join a team that values you. See a different world and start your career with Securitas UK today.

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