Service Manager – Crisis Services (Leeds)

Touchstone is a multi‑award‑winning mental health and wellbeing charity operating in communities across Yorkshire, recognised as the 2nd most inclusive employer in the UK and accredited with Investors in People – Platinum. We believe excellence comes from happy, empowered staff who lead in trusted, supportive ways.

Responsibilities

The post holder will lead and manage Touchstone’s Here For You crisis alternative service and CRISS peer‑support service in Leeds, offering non‑clinical support to individuals aged 16+ facing self‑harm, suicide, and acute distress. Responsibilities include:

• Developing services in line with service user needs.
• Managing recruitment processes for new staff.
• Partnering to effectively triage referrals.
• Representing services in external stakeholder meetings such as the multi‑agency project steering group.
• Managing service budgets in line with Touchstone policies.

Benefits

• Working for a diverse and inclusive organisation (36 % BME staff, 25 % LGBTQ+ staff, 16 % staff with a disability). Staff and peer support networks available.
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro‑rata).
• Flexible working opportunities.
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff.
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days.
• Inclusive maternity and parental policies and pay.
• Additional day of leave as a celebration day or health and wellbeing.
• Learning and personal development opportunities.

Equal Opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and welcomes applications from all community sectors, particularly BME, LGBTQ+ and trans communities and people with disabilities who are under‑represented within Touchstone. All applicants who disclose a disability and meet essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy.

Qualifications

Applicants must have, or be able to obtain, the right to work in the United Kingdom. All applicants who disclose a disability and meet the essential criteria will be interviewed. Further details are available in our equal opportunities policy.

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