Cluster Reservations, Meetings & Events Co-ordinator

Overview

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role

As Cluster Reservations, Meetings & Events Co-ordinator, you’ll play a key role in managing and converting reservations and event enquiries across multiple properties. You will work across our cluster hotels to respond to and convert enquiries to confirmed bookings, ensuring accuracy of information, maximum revenue generation, and a seamless guest experience.

You will be a confident communicator and highly organised individual, working closely with on-property and central sales teams, revenue and operations teams to ensure that every detail is in place. You will also support with tracking and reporting booking activity and conversion performance across the cluster.

About You

• You are highly organised and confident working in a multi-property or cluster environment.
• Strong communication skills, both written and verbal.
• Experience in a reservations, sales, or events role within hospitality is essential.
• Skilled at managing multiple tasks and systems with accuracy and attention to detail.
• Commercially minded and passionate about delivering a great guest journey.
• Comfortable using PMS and CRM systems (experience with Opera, Delphi, or similar is a plus).
• A team player who collaborates effectively with others while also able to work independently.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus: Your hard work pays off. Service charges and gratuities add a boost to your paycheck.
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips and fun days out.
• Rise with Us: Apprenticeships to leadership programs to help you grow your career.
• Superstar Awards: Monthly recognition for team members who exemplify our values and hospitality.
• Long-Service Awards: Milestones from one year of service, plus extra annual leave as a thank-you for commitment.
• Recommend a Friend: Earn a bonus when they join.
• 24/7 Support: Confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan.
• Year-Round Incentives: Incentives, challenges, and perks throughout the year.
• Bereavement Leave: Time and support to be with loved ones when life is tough.

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