What's in it for you
Thermo King UK is hiring Fleet Service Advisor to join the team in Bolton office. Thermo King, a brand of Trane Technologies, has been a leader in transport temperature control since 1938. The brand specializes in providing systems for various applications, including trailers, trucks, and containers. Thermo King's commitment to sustainability is evident in their innovative solutions that ensure sensitive goods are transported at the required temperature, reducing energy, emissions, and noise. They have invested over $100 million into their all-electric portfolio, evolve™, to deliver electric refrigeration solutions across the cold chain by 2025. Their technology supports sustainability goals and helps reduce environmental impact.
What you will do
- Answer all inbound calls to the Customer Service Centre within KPI
- Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets
- Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements
- Build close working relationships with the suppliers/internals to promote co-operation and ensure utilization and optimization of work allocation
- Make sure all customers KPI’s and SLA’s are met when dealing with all requests
- Support the management team with any tasks/requests as required by the demands of the Service Centre
- Ensure all warranty items are issued to correct suppliers within reasonable timescales
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls
- Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI
- Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner
What you will bring
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent communications skills and the ability to clearly communicate information both verbally and in writing
- Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable
- Ability to work as part of a team and on your own
- Attention to detail. Must be flexible and motivated
- Professionally presented and possess a good work ethic
- Ability to pro-actively provide solutions and solve internal and external customer queries
- Availability for shift pattern: 4 days on, 4 days off with time 12:00 PM- 12:00 AM
- Job Types: Full-time, Permanent
- Work Location: Bolton office: BL6 4SA/ onsite
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