Inbound Customer Service Advisor

Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provider based in Cardiff.

This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to this role where you will be able to work from home 2-3 days per week.

We're looking for call centre representatives who are committed to delivering First Call Resolution (FCR) - resolving customers issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.

Your Role:

• Respond to inbound customer inquiries via phone showing professionalism and empathy
• Diagnose issues and provide effective solutions on the first contact whenever possible
• Use internal systems and knowledge bases to assist customers confidentially
• Document interactions clearly and accurately
• Collaborate with team members to share knowledge and improve processes

What we are looking for

• Experience in a call centre or customer service role
• Strong communication and active listening skills
• Strong problem-solving mindset with a focus on first call resolution
• Ability to work independently and as part of a team
• Tech - savvy and comfortable navigating multiple systems

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