Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provider based in Cardiff.
This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to this role where you will be able to work from home 2-3 days per week.
We're looking for call centre representatives who are committed to delivering First Call Resolution (FCR) – resolving customers issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for
- Experience in a call centre or customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech – savvy and comfortable navigating multiple systems
Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provider based in Cardiff.
This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to this role where you will be able to work from home 2-3 days per week.
We’re looking for call centre representatives who are committed to delivering First Call Resolution (FCR) – resolving customers issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for
- Experience in a call centre or customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech – savvy and comfortable navigating multiple systems
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