Are you an experienced General Administrator looking for a new role? Enjoy variety in your work? Want to work for a reputable company based in Birmingham? If so, this could be the perfect role for you!
We are seeking a reliable and organised General Administrator to join our client based in Birmingham. This role ensures smooth operational continuity by covering Service Coordinator and Project & Sales Administrator duties during leave periods. You will support van stock management, customer communications, and monitor operational performance through KPIs and SLAs.
Benefits
- Salary up to £26,000
- Permanent role - full time
- Hours of work: Monday to Thursday, 08:30am - 5pm, Fruday - 4pm finish
- Holidays: 25 days + bank holidays
- Fully office based
Key Responsibilities
- Provide temporary cover for service, project, and sales administration tasks, including scheduling, documentation, and quote processing.
- Manage engineers' van stock: perform audits, ensure essential materials are available, and liaise with warehouse/purchasing teams.
- Act as first point of contact for customer inquiries during staff absences and follow up on ongoing service requests.
- Monitor KPIs and SLAs for service delivery, response times, and inventory levels, producing reports to support process improvement.
- Maintain accurate customer, contract, and inventory records in the company's ERP/CRM system.
Skills & Experience
- Strong attention to detail and organisational skills.
- Experience with ERP or CRM systems
- Understanding of KPIs and SLAs, and ability to use data to support operational decisions.
- Inventory management or logistics experience desirable.
- Excellent customer service, communication, and teamwork skills.
If this sounds like you, please apply today!
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