- Location: - South Yorkshire
- Department: - Metering
- Employment Type: - Full-Time
- Minimum Experience: Manager/Supervisor
Job Purpose
Reporting into the Senior Operations Manager, you will be responsible for managing the day-to-day operations for a team of Metering Engineers, and ensuring all operations are carried out as smoothly as possible in line with business requirements/processes and to ensure demand is met.
Duties
- Lead a team of Smart Metering Engineers to ensure commercial delivery of contracts, driving productivity and performance across a balanced scorecard. Delivering to agreed timescales, budget and work commitments to maximise productivity and quality of Install coupled with analysing and measuring departmental performance to ensure business targets are achieved.
- Act as a role model for the team, ensuring the metering engineers are ambassadors for Energise Energy Solutions when dealing with customers. Responsible for creating a positive working environment by living and promoting the EES vision, values and behaviours and upholding Energise Energy Solutions green credentials.
- Conduct regular performance reviews, absence management reviews, investigations, and disciplinary hearings where appropriate to reduce lost time and improve wellbeing & performance.
- Maintain a close working relationship with your manager to review and improve the companies aims and objectives.
- Ensure all Health & Safety regulations and company targets are achieved, promoting a high level of Health and Safety throughout the business. Work closely with the compliance team to implement a positive change to our safety culture to safeguard customers, employees, contracts and the business.
- Provide on-going coaching, support, training, and development of the team as required to ensure identified training needs are met.
- Analyse and interpret data to make value and cost driven decisions to improve customer, stakeholder, employee, and commercial performance.
- Prepare and present weekly/ monthly business reviews with team, clients, internal stakeholders, senior leadership team and subcontract companies to ensure contractual commitments are delivered.
- Client Management – Single point of contact for all contract specific installation, operational and contractual issues. Providing regular feedback through monthly business reviews to drive performance and maximise efficiency. Ensure that contracts operate profitably and to the required standards whilst continually looking for and implementing improvements and cost savings.
- Develop and maintain excellent client/customer relations, resolving field related customer complaints in a timely and effective manner, including root cause analysis to reduce frequency, improve customer experience and build the reputation of the business.
- Support recruitment plans aligned to the EES strategy and assist in the assessment and induction of new recruits to ensure they become effective members of the team.
- Labour availability/utilisation and resource management reviews.
Role Requirements
- Previous experience in a management role, preferably within the utilities/ metering sector.
- Personable and a strong communicator with the ability to form relationships with various stakeholders.
- Strong IT skills.
- Experience of leading & motivating teams, while supporting their growth and development.
- Ability to set and deliver against performance targets with previous experience in a target driven role.
- Experience of delivering excellent customer service.
- Ability to work well under pressure.
- Good attention to detail (analytical, methodological and tenacious).
- Comfortable working in a dynamic and constantly evolving environment.
- Able to travel when required.
- Able to provide OOH support on a rota 1 in 8 basis.
Package terms
- Salary £38,000 to £44,000, depending on area, skill set and experience.
- Performance based bonus of up to £6000 per year (paid monthly).
- £650 a month towards an Octopus salary sacrifices electric car or car allowance of £5000 per year (provide own car) or the option an company electric van.
- Company pension.
- 33 days holiday allowance (including bank holidays).
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