At Nationwide, a Customer Representative role enables you to support customers with services across all channels. Transactions happen at the till, allocated time for inbound calls, and supporting product applications through digital sales. The role delivers first class service in person, via phone, and online – you’ll receive training to provide consistent support.
This position is a permanent, full‑time role working 35 hours per week, Monday to Saturday, at the Crewe branch. You must live within a 45‑minute commute of the branch.
Your initial training will be virtually within the branch. The first three weeks are crucial to your success; no holiday may be taken during that period.
What you’ll be doing
This role is highly versatile and may include counter transactions, educating customers on digital banking, and handling inquiries via phone, online or in person. You will build knowledge day‑to‑day to respond to customer queries and support branch goals.
About you
- You want to make a difference for customers.
- You are comfortable using digital tools and applications.
- You possess strong communication skills and an empathetic approach to customer service.
- You are able to adapt your style to meet diverse customer needs.
Our customer‑first behaviours
- Feel what customers feel – empathise with customers and understand their needs.
- Say it straight – speak honestly and directly, sharing diverse perspectives.
- Push for better – challenge the status quo and take responsibility for continuous improvement.
- Get it done – prioritise high impact actions, be decisive, and take accountability for delivering brilliant customer outcomes.
Benefits
- Access to private medical insurance.
- A highly competitive pension plan.
- Annual performance‑related bonus.
- Training and development opportunities.
- Salary‑sacrifice scheme benefits.
- Life assurance.
- Wellhub – access to a range of health and wellness options.
- Up to two days of paid volunteering per year.
Job Info
- Job Identification 3200
- Apply Before 05/13/2026, 10:55 PM
- Locations 28 Market Street, Crewe, Cheshire, CW1 2JJ, GB
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