Operations Manager in London

Job Details

• Job Title: Operations Manager
• Job Type: Full-time
• Location: Multiple locations across London stores
• Salary: £50,000 + Quarterly Performance Based Bonus

Responsibilities

• Manage, motivate, train, and develop Area Managers and Store Managers to maximise sales, efficiency, and standards.
• Oversee recruitment, training, appraisals, succession planning, and performance management at the management level.
• Set clear KPIs and performance expectations and hold Area Managers accountable for results.
• Monitor store operations including stock control, availability, waste, shrinkage, and replenishment across all locations.
• Analyse sales, margin, and cost data to identify trends and forecast future performance.
• Utilise IT and reporting systems to track sales, costs, labour, and operational performance.
• Ensure company standards for quality, customer service, customer experience, health, safety, and hygiene are consistently met.
• Lead health, food safety, and hygiene compliance, audits, and corrective action plans.
• Monitor customer satisfaction, feedback, and complaints, ensuring timely resolution and service improvement.
• Plan, support, and review promotions, layouts, displays, and seasonal activity to drive sales and footfall.
• Maintain awareness of market trends, customer behaviour, and competitor activity.
• Review store and area performance and implement improvement plans to increase profitability and consistency.
• Support new store openings, refits, and operational projects as required.
• Build strong relationships and communicate business updates, targets, and initiatives to Area Managers, Store Managers, and senior leadership.
• Take responsibility for wider operational functions such as finance, logistics, supply chain, or marketing, depending on business needs.

Required Skills & Qualifications

• Strong leadership skills with proven experience developing Area Managers and senior retail teams.
• Ability to plan, prioritise, and delegate effectively across multiple stores.
• Strong customer focus with a passion for delivering excellent customer experience.
• Solid understanding of supermarket operations, food retail, and compliance standards.
• Capacity to grasp new concepts quickly and drive change effectively.
• Ability to multi-task and perform under pressure in a fast‑paced retail environment.
• Strong commercial awareness with the ability to analyse data and make sound business decisions.
• Excellent communication and stakeholder management skills.
• Collaborative mindset with a desire to work as part of a team to deliver continuous improvement.

Benefits

• Competitive salary package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.

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