Helpdesk Contract Administrator

Main duties

• Coordinate calls to service lines via PDA and or phone.
• Log jobs on Concept.
• Run daily job reports and other adhoc reports.
• Manage the coordination and planning of planned preventative maintenance.
• Chase contractors for ppm reports, review ppm reports for remedials, chase and obtain remedial quotes.
• Assign the monthly ppm to maintenance, send weekly reports and complete on concept attaching all certificates.
• Update the compliance tracker, issue updated compliance contract to Contract Manager and Quantity Surveyor.
• Obtain quotes for changes and chase change requests.
• Submit ATW's and RAM's.
• Arrange works with onsite SPT's.
• Submit and review AD forms.
• Place all jobs into the shared helpdesk calendar.
• Update jobs in Concept (i.e. update log notes, attach files, change the status).
• Run reports on Cpncept to search for jobs/review what can be completed.
• Chase service lines and contractors for updates on jobs and report back to the requestor.
• Chase engineers for updates.
• Raise PO's for suppliers for materials or subcontracted works, chase contractors for ETA's. Followed by approving invoices.
• Obtain quotes from contractors.
• Complete monthly helpdesk report submission, i.e. share the number of escalations, roof leaks and other adhpc data.
• Join team meetings.
• Keep track of quotes and materials on a tracker.
• Support with life cycle management and coordinator lifecycle jobs.
• Contact suppliers for material quotes.
• Take calls via micollab.
• Issue escalations via email to the Authority and SPV.
• Support with adhoc requests from management and other team memebrs.

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