Job Title & ID
Reception Shift Leader (HOT0CJD2)
Location
Hilton Puckrup Hall, Tewkesbury, GL20 6EL
Salary
£13.58 an hour + Sales Incentives/Service Charge (39 Hours a week)
A World of Rewards
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Free Golf Club
- Guest Experience Day after successfully passing probation
- Free Gym membership for you and 1 family member
- Modern and inclusive Team Member’s areas
Responsibilities
- Ensure efficient operation of the Front Desk
- Control the flow of customers and orders throughout service
- Manage all transactions during service
- Ensure all outlets are staffed according to business levels
- Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
- Maximise sales revenue through up-selling and marketing programmes
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
Qualifications
- Front Office experience in the hotel/leisure/retail sector
- Excellent supervisory skills
- Excellent interpersonal, communication, and delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- Calm and organised
- Committed to delivering high levels of customer service
- Interest in developing others to be part of a winning team
Desirable Experience
- Previous experience as a Duty Manager
- Previous experience at Supervisory level
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