MAIN PURPOSE OF THE JOB
The role of a Business Administrator is to ensure the smooth running of day‑to‑day operations by performing clerical functions, delivering reliable HR administration, managing SharePoint, coordinating office tasks, scheduling, and providing compliance support. This role supports the Head of Operations and Business Manager, maintaining high professional standards in administration, documentation, and workplace organisation.
WHO THEY ARE RESPONSIBLE TO
Head of Operational Services
MAIN TASKS OF THE JOB
1. HR Administration
- Prepare onboarding packs, contract documents and induction materials.
- Maintain HR files, holiday/sickness tracking, probation logs, and certifications.
- Support recruitment admin (posting roles, arranging interviews, document preparation).
- Maintain confidentiality of all employee information.
2. Operational Administration
- Maintain SOP libraries and document version control.
- Support Head of Ops in updating and formatting policies.
- Track compliance deadlines and governance tasks.
- Take minutes at SLT/Ops/HR/governance meetings.
3. SharePoint Administration
- Maintain the company SharePoint environment.
- Organise, upload and version‑control documents.
- Build structured SharePoint lists (policies, SOPs, KPIs, onboarding trackers).
- Support creation of SharePoint pages and hubs.
4. Calendar, Meetings & Scheduling
- Manage diaries for Head of Ops, Business Manager and MD (where needed).
- Book meetings and manage scheduling logistics.
- Prepare meeting agendas and document packs.
5. Travel, Office & Facilities
- Book travel and accommodation using Navan.
- Maintain office stock and stationery.
- Coordinate cleaning schedules and office upkeep.
- Report facilities issues.
6. Guest, Phone & Intercom Management
- Welcome guests and manage office entry.
- Manage door entry and intercom.
- Handle inbound calls professionally and route appropriately.
7. Tender & Compliance Support
- Collect compliance documentation for tenders.
- Maintain policy and certification libraries.
The above is not an exhaustive list of duties; you will be expected to perform different tasks as necessitated by the organisation and the overall business objectives.
INDICATIVE KPI’S
- SharePoint accuracy & document control
- Onboarding completion rate
- Meeting & travel booking efficiency
- Office readiness & guest experience
- Policy/compliance document accuracy
ATTRIBUTES
- Highly organised and detail‑focused
- Strong communication (phone, email, face‑to‑face)
- Reliable, proactive and professional
- Discreet with sensitive information
- Confident using Microsoft 365 & SharePoint
12‑MONTH SUCCESS MEASURES
- Smooth HR and administrative operations
- SharePoint fully organised and accurate
- Office consistently well‑managed
- High satisfaction feedback from leadership
- Strong support across Ops & Finance functions
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