Concierge / Security Administrative Assistant

Concierge / Security Administrative Assistant

Location: Derry
Job Type: Full-Time Permanent
Working Hours: Monday - Friday 9am- 5pm with 1 hour lunch break

Shift work, evenings, weekends, and holiday cover may be required

About the Role

We are seeking a professional, organised, and customer-focused Concierge / Security Administrative Assistant to join our team within a large technology manufacturing facility.
As the first point of contact for visitors, clients, and employees, you will play a key role in creating a welcoming, professional, and secure front-of-house environment. Alongside reception responsibilities, you will provide valuable administrative and reporting support to the Security Management team in a fast-paced and security-conscious setting.
This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional service.

Key Responsibilities

Front Desk & Visitor Management

• Welcome visitors professionally and ensure a positive first impression of the site
• Manage visitor registration, check-in processes, and badge issuance
• Verify identification and ensure compliance with site security procedures
• Answer and direct incoming calls, emails, and general enquiries efficiently
• Liaise with internal departments to coordinate visitor arrivals and appointments

Administrative & Security Support

• Maintain accurate visitor logs, access records, and security documentation
• Provide administrative support to the Security Management team
• Assist with reports, presentations, and data collation
• Manage incoming and outgoing mail, deliveries, and courier services
• Coordinate meetings, calendars, and general office administration
• Ensure reception and office areas remain tidy, organised, and professional at all times

Reporting & Presentations

• Compile routine and ad-hoc reports with accuracy and confidentiality
• Prepare and format presentations for internal and external use
• Use Microsoft Office applications and Microsoft Copilot effectively to support reporting tasks

Customer Service & Professional Standards

• Deliver a consistently high standard of customer service
• Handle enquiries, issues, and complaints calmly and professionally
• Communicate effectively with colleagues across multiple departments
• Maintain confidentiality and adhere to all company, security, and health & safety policies

Skills & Qualifications

Essential

• GCSE Maths, English, and ICT at Grade C/4 or above (or equivalent)
• Proficient in Microsoft Word, Excel, PowerPoint, and MS Teams
• Comfortable using AI tools, particularly Microsoft Copilot
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to multitask and prioritise workloads
• Ability to remain calm, professional, and focused in a busy environment

Desirable

• Previous experience in reception, concierge, administration, or security roles
• Familiarity with visitor management or access control systems
• First Aid and/or customer service training

What We Offer

• A professional and supportive working environment
• Opportunity to work within a modern technology manufacturing facility
• Training and development opportunities
• A varied role combining customer service, administration, and security support

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