Job Description
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IT Support Engineer
We’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.
You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.
What you’ll be doing
User & Technical Support
- Act as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face
- Assist employees across different sites, ensuring consistent and effective service
- Manage incoming requests from start to finish, keeping users informed throughout
- Record and monitor issues using the internal ticketing platform
- Provide a positive support experience aligned with best practice service standards
- Escalate more complex issues when required
Device & Application Management
- Prepare, deploy, and maintain end-user devices including PCs, Macs, and laptops
- Diagnose and resolve faults across hardware and software
- Configure and support mobile technology within the business
- Keep track of IT assets and ensure equipment is properly organised
- Support the reuse, recycling, or reallocation of devices
End User Guidance
- Help colleagues get the most out of systems and applications through advice and informal training
- Use remote tools to walk users through fixes and best practices
Infrastructure & Systems
- Assist with the upkeep of core systems and internal platforms
- Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy
- Help ensure key systems xwzovoh remain stable and available
- Get involved in wider initiatives like system upgrades, office changes, or integrations
- Keep documentation up to date and accurate
What we’re looking for
- Around 2+ years’ experience in IT support or service desk environments
- Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments)
- Solid understanding of end-user hardware and troubleshooting techniques
- Basic grasp of networking fundamentals
- Exposure to service desk tools is beneficial
- Industry certifications are a plus but not essential