Job Description
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Reed Technology is working with an established company based in Edinburgh, currently hiring a Network Support Engineer.This is a Permanent role, paying up to £35.000 / year with a hybrid-working model (3 days on-site).
Key Responsibilities:
- Provide phone- and ticket-based support to clients regarding their network infrastructure.
- Diagnose, troubleshoot, and resolve network faults in a timely manner.
- Maintain accurate and detailed records of all actions taken throughout the ticket lifecycle.
- Recognise when issues need to be escalated, while effectively managing customer expectations and the fault resolution process.
- Clearly articulate solutions and technical information to both technical and non-technical audiences, as required.
Requirements:
- Hands-on experience with Juniper, Cisco, and HP routing, switching, and wireless technologies.
- Knowledge of Fortinet firewalls, including configuration and troubleshooting.
- Familiarity with Meraki and Ubiquiti networking solutions.
- Good understanding of routing protocols, including OSPF and BGP.
- Knowledge of VoIP and SIP technologies.
- Good grasp of LAN/WAN concepts, including Fibre, Ethernet, and xDSL.
Benefits:
- Permanent contract.
- Salary up to £35.000 / year (DOE). xwzovoh
- Hybrid-working model (3 days on-site).