Job Description
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Facilities Officer (Temporary)
Location: Penge, London SE20Contract: Temporary until June 2026 (with likely extension)Hours: Monday to Friday, 9:00am – 5:00pm (office-based)Pay rate: £16.12 per hourStart: Immediate start available
A well-established housing association based in Penge, SE20 is seeking an experienced and proactive Facilities Officer to join their Property & Facilities team on a temporary basis. This is a hands-on, customer-focused role ensuring the office estate is safe, compliant, well-maintained and welcoming for colleagues, residents and visitors.
There is a strong likelihood of extension for the right candidate.
Main Purpose of the Role
To ensure the office estate is safe, secure and fully compliant with statutory obligations while providing a clean, tidy and productive workplace. The Facilities Officer will take ownership of site standards, lease obligations and service delivery, ensuring excellent customer service and cost-effective management of resources at all times.
Key Responsibilities
Facilities & Compliance
- Ensure sites are safe, secure and compliant, including:
- Weekly fire alarm and panic alarm tests
- Six-monthly evacuation drills
- Health & Safety audits
- Accident reporting and desk occupancy audits
- Maintain site logbooks, compliance trackers and shared drive documentation
- Conduct regular building checks and ensure issues are resolved satisfactorily
- Report, monitor and manage building and maintenance issues
- Manage Fire Wardens, Fire Marshals and First Aiders to ensure adequate coverage
- Understand and manage lease obligations and support rent/service charge reviews
- Respond to out-of-hours incidents as required
Contractor & Stakeholder Management
- Coordinate and supervise third-party contractors on site
- Build strong working relationships with suppliers and service partners
- Inform key stakeholders of issues affecting building or business operations
- Arrange and attend monthly site meetings, producing minutes where required
Finance & Administration
- Track budget spend for allocated sites
- Raise purchase orders, process payments and obtain authorisations
- Manage site mailbox and key building communications
Reception & Customer Service
- Act as first point of contact for customers, residents and visitors
- Ensure visitors and residents are welcomed, booked in and hosts notified
- Provide a professional, “one-stop shop” customer service experience
- Ensure reception and office areas are tidy, accurate and up to date
Office xwzovoh & Operational Support
- Control deliveries, incoming/outgoing post and courier bookings
- Manage staff ID passes, access control and car parking (where applicable)
- Maintain catering supplies, stationery stock, meeting rooms and kitchens
- Monitor printers/MFDs, replenish stock and log/report faults
- Check and report faults with all audio-visual equipment
Experience & Skills Required
- Strong interpersonal skills with a customer-focused approach
- Professional, credible and confident communicator
- Empathetic and culturally aware when dealing with residents and users
- Excellent IT skills (Word, Excel, PowerPoint)
- Knowledge of video conferencing and AV equipment
- Analytical, methodical and detail-focused with strong literacy and numeracy
- Previous experience in Facilities Management preferred but not essential