Customer Insight Lead

Job Description

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Customer Insight Lead£70,000-£90,000 + BonusGreater Manchester (Hybrid - 2x Days a Week in Office)

THE COMPANY

A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business is backed by a global financial services group and continues to operate at scale; they're investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core.

THE ROLE

Reporting into the Director of Customer Insight, this is a senior individual contributor role acting as the strategic glue across Analytics, BI, and Insight.

• Define and drive the customer insight strategy and frameworks
• Bridge data, tech, and business teams to ensure insight drives decisions
• Partner with Marketing, Product, and Data Science
• Champion a customer-first mindset across the organisation
• Deliver hands-on analysis and insight to influence outcomes
• Support self-serve BI and scalable insight delivery
• Contribute to predictive and advanced analytics initiatives

Split: 50% strategy / 50% hands-on delivery

YOUR SKILLS & EXPERIENCE

• Strong SQL
• Python experience is strongly preferred
• Proven ability to turn data into clear, actionable insight xwzovoh
• Experience with predictive / advanced analytics or modelling frameworks
• Background in large, complex organisations (FS&I a plus)
• Strong stakeholder management with a focus on driving impact
• Comfortable operating across both strategy and delivery

THE BENEFITS

• £70,000 - £90,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.