Business Analyst

Job Description

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Salesforce Business Analyst

Contract: 6 months (extensions highly likely)Rate: Up to £642.25 per day (Umbrella)Start: ASAPLocation: Hybrid - 1 day per week onsite in WorcestershireOverview

We're working with a large organisation undertaking a major 5-year Salesforce CRM transformation. This role sits in Year 2 of the programme, with initial groundwork already completed.

The successful Business Analyst will play a key role in the implementation and integration of Salesforce CRM, working closely with senior stakeholders, delivery teams, and external suppliers to refine and shape requirements and drive delivery forward.

Key Responsibilities

• Refine, challenge, and improve existing business requirements rather than producing them from scratch
• Support the implementation and integration of Salesforce CRM solutions
• Work closely with senior stakeholders, influencing decisions and constructively pushing back where required
• Build strong working relationships with new suppliers and internal teams
• Operate confidently in a demanding and fast-paced environment
• Ensure delivery aligns with Agile ways of working

Required Experience

• Proven Salesforce CRM experience, specifically Service Cloud and/or Experience Cloud
• Strong Business Analysis experience on complex transformation programmes
• Experience working with senior stakeholders and navigating challenging conversations
• Confident, credible, and self-sufficient/able to work without hand-holding
• Experience working in Agile environments, using JIRA and Confluence
• Ability to build rapport quickly and maintain strong professional relationships
• Case Management experience
• Experience working with third-party suppliers on large programmes

If this sounds like you, or somone you know. Please reach out to

Reasonable Adjustments:

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