1st Line Network Engineer

Job Description

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1st Line Network Engineer – Service Desk

Sevenoaks, Kent

£26-27k plus benefits

A leading technology services provider is seeking a 1st Line Network Engineer to join their service desk team. This is an excellent opportunity for someone looking to build a career in networking and IT support within a fast-paced, customer-focused environment.

The Role

You will act as the first point of contact for customers, providing technical support and troubleshooting for network and connectivity issues. You’ll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets.

Key Responsibilities

• Manage and resolve support tickets via phone, email, and remote tools
• Perform first-line diagnostics on network and connectivity issues
• Escalate complex issues to senior engineers where required
• Monitor systems and respond to alerts (e.g. latency, outages)
• Maintain accurate documentation and update ticketing systems
• Communicate effectively with customers and third-party suppliers

Skills & Experience

• Basic understanding of networking (WAN, VPNs, routing & switching)
• Familiarity with troubleshooting connectivity issues
• Experience in a helpdesk or support environment
• Strong communication and problem-solving skills
• Ability to prioritise workloads and work to SLAs
• Experience with ticketing systems (e.g. ServiceNow) is beneficial

Desirable

• Knowledge of firewall platforms
• Exposure to monitoring tools
• Industry certifications such as CompTIA Network+ or working towards CCNA

What’s on Offer

• Structured support environment with training and development opportunities
• Exposure to a wide range of technologies
• Clear progression into more advanced engineering roles
• CompTIA Network+
• Cisco CCNA (or working towards it)
• Relevant IT qualification (Diploma / Degree / Higher Certificate in Networking, IT, Computer Science or related discipline)

OR demonstrable equivalent networking knowledge gained through coursework or hands-on experience

If you’re motivated, customer-focused, and looking to develop your networking career, this role offers a strong foundation for growth.

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