Job Description
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Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing.Responsibilities
- Provide 1st line technical support to customers, resolving queries or escalating where required
- Manage inbound/outbound calls and case workloads in line with SLAs
- Investigate and identify root causes of installation or product issues
- Support third-party installers and internal stakeholders with technical queries
- Accurately log all interactions via Salesforce CRM
- Build strong relationships across customers, installers, and internal teams
- Contribute to improving customer experience and reducing complaint volumes
Key Experience
- Proven background in auto electrical, vehicle diagnostics, or similar technical environment
- Experience in a technical support or helpdesk position
- Strong problem-solving skills with the ability to diagnose faults
- Confident communicator, both written and xwzovoh verbal
- Experience using CRM systems (Salesforce desirable)
- Ability to manage multiple cases and meet deadlines
Package
- Salary up to £35,000
- Hybrid working (3 days onsite, 2 from home)
- Strong focus on employee wellbeing and development
- Opportunity to join a market leader in a growing sector
Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000