Job Description
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Catch 22 are currently working with a small-to-medium sized Facilities Management service provider that is building a strong reputation for delivering high-quality FM services across a diverse client base. Due to continued growth, they are now seeking an organised and commercially aware FM Commercial Coordinator to join their team.
As FM Commercial Coordinator, you will play a central role in supporting the day-to-day operations of the business. Acting as the bridge between the sales team and the operations team, for facilities-related queries, you will coordinate planned, preventive, and reactive maintenance & projects while ensuring commercial performance across quoted works.
This is a fast-paced, varied role suited to someone with experience in FM helpdesk operations, strong organisational skills, and a keen eye for cost control and service delivery.
Key Responsibilities
Operations
- Act as the first point of contact for all facilities-related service requests (hard and soft FM)
- Log, track, and manage jobs via CAFM/helpdesk systems
- Prioritise and allocate work based on urgency and SLA requirements
Commercial Management
- Prepare and issue quotes for planned and reactive works
- Procure and build relationships with external contractors
- Track costs, labour, and progress to ensure profitability of works
- Raise and dispatch work orders to engineers and subcontractors
- Monitor job progress through to completion and closure
Customer Service
- Provide timely updates to clients and internal stakeholders
- Manage queries, complaints, and escalations professionally
- Maintain high levels of customer satisfaction
Coordination & Communication
- Liaise with engineers, technicians, and external contractors
- Coordinate maintenance activities and service delivery
- Ensure all required resources and equipment are arranged
Reporting & Administration
- Maintain accurate records of all service desk activity
- Produce reports on KPIs, SLAs, response times, and performance
- Support audits and compliance processes
Systems & Process Improvement
- Ensure data accuracy within CAFM systems
- Identify and implement process improvements
- Support new system rollouts xwzovoh and operational procedures
About You
- Experience within Facilities Management or a similar operations
- Strong commercial awareness and experience with quoting works
- Familiarity with CAFM/helpdesk systems
- Excellent organisational and communication skills
- Ability to manage multiple tasks in a fast-paced environment
What's on Offer
- Competitive salary of £35,000 - £40,000
- Hybrid working model with a Camden-based office
- Opportunity to join a growing business with career progression potential
- Supportive and collaborative team environment
If you're looking to take the next step in your FM career within a dynamic and expanding organisation, this could be a great opportunity to make a real impact.